Sales Conversion Agent
Just like a sales person the Virtual Agent engages the visitor to provide the right answer, the right sales pitch, at the right time to direct them towards the Sale, Download, or Signup. As opposed to a Human Sales person it can handle thousands of visitors at once, at a fraction of the price of having human sales in live chat, and it does that every day, 24/7.
You are spending thousands on paid ads and SEO, so every visitor to your website has already cost you money.Most likely you have invested more in Your website which is like a beautiful showroom where customers can learn, compare, and find what they want.But your visitors are spending time in your shop and no one engages them, asks them a question, or even greets them. And then over 90% of them leave, maybe forever. Like many other websites you are lacking a sales man/woman that will engage your potential customers, turn them into buyers, and increase your online sales.
In Today's market our Sales Conversion Agent is the smart solution for online sales. The Sales Conversion Agent is the most popular agent with experienced online marketers and conversion optimization professionals. It is usually embedded into specific landing pages, signup pages, shopping cart pages, product pages, or other conversion pages. The best part is that over the course of weeks and months your Virtual Agent becomes smarter and smarter, adapting to your visitors, in order to make it your best skilled salesman in the art of converting visitors into online sales!
Every Virtual Agent includes our automated chat basic features, control panel, and pricing based on the limits you set for your business. You can start as small as one Virtual Agent, and add additional Agents, Features or capacity as your needs grow. See Pricing for more.
How to Get Started1. Start by creating an account and get 30 days Free trial.
2. Simply copy & paste a few lines of code to your site to embed your automated agent. It's a simple as adding a banner or analytics to your HTML code.
3. Your Virtual Agent will immediately start chatting with your visitors to increase conversions. You can teach your Agent more answers, change settings, and review the results through your control panel
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Engaging Your VisitorsYour Virtual Agent is proactivly engaging visitors at your site based on a number of triggers and rules. Based on our experience the right triggers and opening chat dialog are most critical in order to engage the customer in the chat. You can set the triggers and opening chat dialog based on multiple criteria, such as for instance the page URL, page title, etc. This will ensure the visitor is engaged with relevant information for him, which may include sales pitch, an open question, some popular tips & answers, a relevant deal, or simply "How may I help you?".
Your Agent gives sales pitches, answers, and incentivesYou can teach your Agent to give visitors the right sales pitch, answers, and incentives (coupons, deals, and more), in order to turn them into buyers. When engaging visitors during pre-purchase research the Virtual Agent can grab the attention of visitors, and generate interest for products; while offering "help" instead of a "hard sell". The Virtual Agent can assist potential customers during the purchasing process to find the right product for their personal needs and removing obstacles to completing the purchase. The Virtual Agent control panel provides the tools to adapt sales pitches/answers/incentives based on your needs.In most cases you will want to engage visitors with the right sales pitch based on the content of the page visited, provide answer that help visitors convert, such as answers on pricing, shipping, company details, deals, and offer incentives that are relevant to them. Reasons why people don't buy vary: looking for a variety of payment options, high shipping prices, need additional information or purchase process is confusing. Our agent is giving this last small “push” the user needs to feel comfortable with online shopping. The best part of it is that your Virtual Agent includes Self-Learning features that will automatically detect valuable sales pitches, questions for which it has no answers, or incentives that work/don't work.
Tell me more about Self-LearningYour visitors expect answers to be provided online, and are receptive to your sales pitches and incentives when they are relevant to them. From past experience we've seen that it is quite complex for website owners to find out what visitors look for (in their own words), what questions they have, and what the best answers are, in order to convert.
This is exactly what your Agent will learn for you, i.e. what questions/answers are most important for visitors, what sales pitch works best, and what incentive will turn them into buyers.
The Agent self-learning feature determines this based on analyzing previous chats against conversion rate.This in turn enables it to identify important question that have no answers, as well as sales pitches and incentives success rates.
Your Agent will send you notifications on newly added "questions", requests for alternative "incentives" and "Sales pitches". Once new answers, pitches, incentives are provided, it uses them in chats with visitors, measures the impact of the changes on the conversion rate, and provides new recommendations.
Over the course of weeks and months your Virtual Agent becomes smarter and smarter, adapting to your visitors, making it your best skilled salesman in the art of converting visitors into buyers!
Can I still generate leads?Your Virtual Agent can be set to generate leads in addition to pushing for the online conversion.
This may be right for you in case you want to generate leads as escalation on sales process or on high value products.
Our experience show that most leads are happy to provide all the information you need since they choose to be contacted by you to help them buy.
Tips and Tricks
Tip #1: Get Our HelpChances are we have helped companies in your industry achieving similar goals. Our support team is experienced and happy to help you do the same. Contact us at support@virtualspirits.com we are waiting to hear from you. If you are a large company don't hesitate to upgrade to our Premium Virtual Agent services and get our expert managed services.
Tip #2: Start Small and Grow Your Virtual AgentAs this is probably a new game to you, start small and grow your agent based on the feedback from real-life visitors. It's about using all the information and intelligence gathered by your agent, in the visitors own word, to improve it one step at a time. A Sales Conversion Agent is more like playing chess than playing dice. Based on our experience you will learn 3 things you didn't know about your website or visitors within the first week just from reviewing chat logs and chat intelligence. That is how you will know what the first steps should be into growing your Virtual Agent.
Tip #3: Actively Engage the VisitorTiming is everything. Once you have triggered the Virtual Agent to engage your visitors it is crucial to provide the right information, answers, sales pitches and incentives.Remember that the Virtual Agent can provide active engagment to thousands of visitors at once, it can be online more than humans, and adapt its dialog in ways your website cannot.Try to actively engage the visitor at all the relevant places offering the right information at the right time:Create specific opening dialog for product pages, or special dealsCreate specific triggers for visitors on your FAQ pagesCreate specific deals for visitors abandonning signup page or shopping cartMeasure results and find out what works, then alternate and measure again
Tip #4: Use all Chat informationGo through all the information provided including the actual chat in order to identify what visitors are saying, what they need, and what they are looking for in their own words.Doing this will help you identify why they are not converting, and what little encouragement they need in order to purchase. The return on investment for doing this can be impressive.
Tip #5: Provide Answers/Pitches/Incentives recommended by your AgentYour Agent is continuously learning for you what sales pitch, answers, and incentives are most important for visitors to turn into buyers. It does that using it's self-learning feature and sends you notifications on newly added questions/sales pitch/incentives for which it is recommended to provide answers. We recommend you spend some thinking about it and provide your answers, these can significantly increase the conversion rate. Your Virtual Agent can tell you what visitors are asking, what they don't know, give you insight in what works and what does not work, but You are the experts. You know what the customer needs to know. Teach your customer something new through the questions that they are asking in their own words, give answers that are building relationship, provide incentives removing obstacles to convert, and give the extra little "push" to turn into buyers. Over the course of weeks and months your Virtual Agent becomes smarter and smarter, making it your best skilled salesman!
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