Step-by-step: adding general text query to chatbot conversation

1. Log in to your Chatbot control panel

2. On the top menu bar click on "Tools & Settings"

3. Select "Chatbot Flows & Scripts".

4. Scroll down to find the conversation Flow where you want to add your Text Query.

5. Press the blue “Edit” button next to that flow

7. Press the “+ Add Step” button where you want to insert the new Step

8. A pop up appears. Press the “Text Query” button.

9. Press the “Edit Text Query” button, right to the new gray block that appears.

10. Add the questing you wish to ask your visitor. The chatbot will wait till it gets a visitor's response.

11. Option to Allow Skip: You may check this box if you wish to allow your visitor to skip this query

12. Option to Keep 'Text' Response: You may store the response of the visitor in a variable. For instance you may keep it in a variable called {{firstresponse}}. This variable can be used later inside the chatbot conversation and/or integrations.

13. Click "Update". That's it your general text query has been added into the Chatbot's conversation flow